Thursday, September 24, 2009

Shift In Focus: Economic Downturn Requires Companies to Innovate

Last week at the Mid-Size Enterprise Summit (hosted by Everything Channel), Geoffrey Moore touched upon the subject of "innovate to take market share away from competitors."

According to ChannelWeb’s article, Moore said, “a down economy compels companies to cut costs and focus on maintenance and other mission-critical functions rather than spend money on innovation and projects that come with a possible degree of failure attached…However, many of those mission-critical functions -- tasks that are necessary but provide little overall value to the organization -- can and should be outsourced so businesses can further invest in their core, and innovate in a way that propels the company forward.

That’s the philosophy that we've been educating our clients on. The down economy is actually the time for businesses to start investing in new technologies -- such as cloud and hosted infrastructure -- which would ultimately free up staff and resources that could be allocated to innovation budgets.

Specifically with Pointivity’s iTOS (Integrated Outsourced Solution), it’s an investment into IT centralization, standardization, and resource virtualization. iTOS is now widely perceived by our clients as a business strategy that helps to simplify IT and streamlines their business process enabling more designate resources and time to stay ahead instead of trying to catch up to competitors.

Moving forward, IT’s focus should not be so much on transactional systems, but enablement capabilities, from “computing” to “communications and collaboration.”

Is iTOS right for you? Talk to us.

Wednesday, September 16, 2009

Hosted Application Gaining Trust Amongst SMBs

Early this week, Mint.com was acquired by Intuit (two years after launching) for about $170 million. Intuit, a $10 billion dollar company is perhaps best known as the maker of Quicken, QuickBooks, and TurboTax.

The significance of this acquisition goes beyond the typical business strategy of eliminating a potential competitor for Intuit but a validation of hosted applications gaining traction in the market. Unlike your mainstream applications such as Word, Excel and email, Mint is a vertical application completely hosted in the cloud. With over 1.5 million users, Mint.com is a free financial online services that lets users create budgets, pay bills, manage credit card accounts, among other features.

This means more small businesses are adopting and leverage the hosted model to run their financial systems offsite. The packaged software business will continue to flow applications into the cloud as online services becomes widely adopted.

Monday, September 7, 2009

The Truth About The Cloud Hype

Do you want your cloud to be internal, external, private, public, hybrid, virtual, blue or green? How about all the "as a service" taxonomy: Infrastructure-as-a-Service (IaaS), Platform-as-a-service (PaaS), Software-as-a-service (SaaS)or IT-as-a-Service (ITaaS). Are you confused yet?

The truth is cloud computing, as InfoWorld defines it, is "a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT's existing capabilities."

While all the concerns around cloud is interesting, none of the end-user benefits are directly related to whether it’s a private, public, internal, or external cloud. The main reason why companies will use cloud is to gain business advantage by reducing costs and improve productivity. Why would your customer care what cloud it is if it addresses their specific needs?

Furthermore, as technology continues to converge, business owners are looking to partner with IT solution providers that competes on the basis of overall solution value NOT just price. Leading IT companies are focusing on the core issues of cloud computing: Integration. It's a constant evaluation between the trade-off of features versus portability, scale versus control and ultimately profitable concept versus reality.

Which integration approach is right for you? Talk to us.

Tuesday, September 1, 2009

Meeting SMB IT Priorities

As more economic signs point to the bottoming of this recession, companies are starting to reposition themselves by aligning IT strategy with business goals. According to the latest survey by Forrester Research, top priorities for small and midmarket businesses are "improving IT efficiency and streamlining business processes. 15% say that this is a critical priority while 45% of SMBs say they are working on initiatives around this."

The key take away is that IT strategy is now business strategy. Smart companies are serious about leverage IT to improve all facets of operations. It's about doing more with less by investing in IT to reduce costs and improve performance. Looking ahead, IT solution providers, VARs and MSPs will need to transition into more of a strategic role that focuses on solving business problems instead of technology challenges.

Here are some highlights from the survey:
  • Top goals within IT organizations are improving end-user work force productivity, managing customer relationships, and acquiring and retaining customers.
  • Hardware spending, led by server and networking equipment is facing more cuts than software spending.
  • Software spending is being led by security technologies – 25% of SMBs say they plan to increase spending here while 29% say they plan to decrease it.

Monday, August 24, 2009

SMBs Wants to Outsource: Remote Managed Services Fastest Growing

A recent study by Techaisle revealed that overall managed services spending for worldwide small and mid-market business is expected to reach $14.3 billion in 2009.

Some quick facts from the study:
  • - Over 36% of managed services spending by SMBs in 2009 will be made by 10 to 49 employee size categories. These results make it the most lucrative target segment but also most difficult to reach.
  • - SMB managed services spend represents a 46% share of the total managed services spend of US$31.1 billion by businesses that include large enterprises with 1000-plus employees.
  • - SMB network and server managed services account for highest level of spending at $3.5 billion while PC managed services is expected to reach $2.7 billion in 2009.
It's indicative that SMBs are now looking beyond infrastructure investments as the economy slowly emerge from the recession. As we continue to see a shift from on-premises self managed IT infrastructure to pay-per-user outsourced IT infrastructure, there is no doubt that the idea of "managed" services is now mainstream and will likely to grow the fastest at 9.2% in 2009 to reach $3.6 billion, according to the study.

What's encouraging is that companies worldwide are embracing the concept of managed services especially the SMBs as most are getting ready to refresh their IT infrastructure and move into a complete outsourced IT model. The truth is that there are many costs involved in running your own IT infrastructure that go beyond just buying servers, networking equipment and software licenses. Subscription IT model not only reduces financial burden from the customer, it often does NOT involve large capital expenditures. As a result budgetary approvals can usually be made at much lower levels which contributes to the increasing trend of bottom-up sales.

This is why Pointivity is always looking to add more offering to our basket of cloud services allowing businesses to integrate their IT infrastructure into our cloud.

Our customers will tell you that there are many economic benefits to using our cloud that arise from issues other than direct costs savings on infrastructure acquisition. Benefits such as increased agility, the ability to scale on-demand, minimize the risk of owning IT and more.

We're now offering qualified VARs an unique opportunity to do exactly what we do to succeed in this market - sell a complete solution on a recurring revenue model with our iTOS.



Pointivity's iTOS is an integrated service delivery solution that provides immediate access to a complete computing environment without the costs and risk of building and maintaining it yourself. The solution provides an all-inclusive, fully managed and supported IT infrastructure that requires minimum upfront capital investment.

Whether you need infrastructure-as-a-service, platform-as-a-service or software-as-a-service, iTOS has the solution to empower your organization to grow!

Interested in iTOS? Call today to get a quote! 858-777-6980.

Thursday, August 13, 2009

iTOS - Complete Solutions Designed to Improve Business Outcomes

We've been getting a lot of inquiries on iTOS, our all-inclusive solution that's completely different than what's been offered in the market.

There seems to be a lot of confusion on what iTOS really is and many VARs and service providers have mistakenly compare us with Rackspace and Navisite! We don't mind comparing but please compare apples to apples!

Simply put, we don't just rack up the server, turn it on, walk away and gave IT administrator access to it, we go beyond that. In fact, our clients get direct access to a team of experts from engineers to CTO on deployment options while our management (with over 18+ years of enterprise hosting and IT experience) identifies the best solution to help companies with their bottom line. We take clients' existing IT infrastructure and turn it into flexible utility pricing that adjusts to their business needs.

We packaged everything and that's iTOS.

iTOS (Integrated Outsourcing Solution) is a strategic business solution that includes the products, services and expertise needed to implement major positive changes such as modifying a client's infrastructure architecture, implementing pro-active managed services, or automating major processes and tasks. But iTOS is not just a platform or infrastructure, it's a customizable end-to-end technology solution delivered in a flexible and cost effective model.

Our clients are aware that technology doesn't support the business, it actually powers the business. It's no longer a peripheral part of the operation but a core element. As a result, IT risks are now business risks and IT opportunities
are now business opportunities
.

Many clients we deal with are now with us for 10+ years. They have determined exactly what they need, are fully aware of what can be done, and have defined what they expect from Pointivity.

The bottom line is that the better IT performs, the better the business performs. It is our unique combination of expertise and experience, combined with the proven ability to leverage our state-of-the-art infrastructure that makes iTOS special!

Contact us today to see how you can shift the risks of IT to deliver your desirable business outcome.

Friday, July 10, 2009

Proactive Managed Services Still In Demand: Remote Monitoring is Key

Kaseya just released its 2009 IT services Trend and Practice Survey Result which consists of 2,256 VARs, solution providers and IT consultants combined or "fully outsourced IT" described by the report.

The most interesting part is that most IT companies (80% or more) are still doing the "break-fix" reactive approach rather than the "automated" pro-active model in their managed services practice. This shows the challenges that many IT shops still have in moving to a pro-active model and is one of the many topics covered during our Zenith training by our CEO Kent Erickson.

Accordign to the survey, the biggest challenge is "monitoring" followed by "security." Remote system monitoring is definitely the trend for the growing proactive IT management model that businesses will adopt in the future.

Interested in learning more about how to be pro-active in your Managed Services practice? Contact us to get information on how to sign up for Pointivity's training course.

Tuesday, June 30, 2009

Survive and Recover: Why You Need to Expand Your Offering

The numbers are in: consumers are saving more than they're spending, and that spells trouble for businesses. This means the recovery will likely to be slow because businesses will continue to be cautious on IT spending due to consumer cut backs.

Unlike the March period, when no customer segment was spared, SMB and public sectors improved somewhat while large accounts continued to deteriorate,
according to the latest report from Raymond James.

However, instead of focusing on the bad news, service provider should take into consideration that small businesses will continue to embrace the hosted service model, or the "cloud." The days of large capital expenses (CAPEX) are gone and the new way of doing business is the monthly pay-as-you-go (OPEX) SaaS model.

If you're a VAR or a MSP, ask yourself this: How are you staying competitive with enhanced services or new product offerings? What are you doing to lower the cost of your customers' IT costs?

Contact us if you're interested to learn more about our Total Outsource Solution or our private label hosted services will help you expand your offering.

Wednesday, June 10, 2009

Strong Growth for Consumer and Business Hosted Email Services

Radicati released a new study on hosted email projecting the hosted email market to grow to 564 million mailboxes by 2013.


Driven by increased broadband internet availability, lower prices and better bundling of premium services, this is the perfect time for VARs and MSPs to add hosted enterprise email like our Hosted Microsoft Exchange.

More importantly, businesses are taking renewed interest in hosted business email solutions as a way to reduce costs in a tight economy. This is reinforced by the increased availability of low-cost, full-featured messaging and collaboration suites from Microsoft, Google and others.

If you're a VAR, MSP or a IT service firm, offering hosted email is a great way to add immediate value to your core professional services. It allows you to create a wider breath of products and services without any upfront costs. Plus we have an unique private label program and a powerful control panel to make it simple and easy.

Tuesday, May 5, 2009

BlackBerry Curve Outselling iPhone 3G in Q1 2009

NPD Group on Monday reported that Research In Motion's BlackBerry Curve outsold Apple's iPhone to become the top-selling consumer smartphone in the US in first quarter of 2009.

According to CNET:
NPD attributed the recent BlackBerry sales surge to an aggressive "buy one, get one free" promotion for the phone by carrier Verizon Wireless. It helped boost RIM's share of the consumer smartphone market 15 percent to capture nearly 50 percent of the market in the first quarter, NPD said in a statement.

We offer hosted BlackBerry Enterprise Server (BES) for partners as part of our hosted services. BlackBerry hosting from Pointivity frees partners from all hardware, software and maintenance costs, plus the expense and time of setting up service.

If you want to sell a solution that's high in demand with great customer retention rate, BlackBerry email is the prefect complimentary add-on to hosted Exchange in addition to the archiving solution we offer.

By the way, we still offer ActiveSync for free, so partners can sell wireless email on iPhone and BlackBerry with our hosted Exchange offering.