Tuesday, September 1, 2009

Meeting SMB IT Priorities

As more economic signs point to the bottoming of this recession, companies are starting to reposition themselves by aligning IT strategy with business goals. According to the latest survey by Forrester Research, top priorities for small and midmarket businesses are "improving IT efficiency and streamlining business processes. 15% say that this is a critical priority while 45% of SMBs say they are working on initiatives around this."

The key take away is that IT strategy is now business strategy. Smart companies are serious about leverage IT to improve all facets of operations. It's about doing more with less by investing in IT to reduce costs and improve performance. Looking ahead, IT solution providers, VARs and MSPs will need to transition into more of a strategic role that focuses on solving business problems instead of technology challenges.

Here are some highlights from the survey:
  • Top goals within IT organizations are improving end-user work force productivity, managing customer relationships, and acquiring and retaining customers.
  • Hardware spending, led by server and networking equipment is facing more cuts than software spending.
  • Software spending is being led by security technologies – 25% of SMBs say they plan to increase spending here while 29% say they plan to decrease it.

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