Proactive Managed Services Still In Demand: Remote Monitoring is Key

Kaseya just released its 2009 IT services Trend and Practice Survey Result which consists of 2,256 VARs, solution providers and IT consultants combined or "fully outsourced IT" described by the report.

The most interesting part is that most IT companies (80% or more) are still doing the "break-fix" reactive approach rather than the "automated" pro-active model in their managed services practice. This shows the challenges that many IT shops still have in moving to a pro-active model and is one of the many topics covered during our Zenith training by our CEO Kent Erickson.

Accordign to the survey, the biggest challenge is "monitoring" followed by "security." Remote system monitoring is definitely the trend for the growing proactive IT management model that businesses will adopt in the future.

Interested in learning more about how to be pro-active in your Managed Services practice? Contact us to get information on how to sign up for Pointivity's training course.

Pointivity Ranked Amongst the Top 100 World’s Most Progressive MSPs by MSPmentor

Thanks to Joe for the great webcast on The MSPmentor 100 (2008-2009 edition).

MSPmentor 100 list rankings are un-sponsored and based purely on research by examining the world’s most progressive managed service providers.

This year Pointivity was ranked at #20 in revenue, #25 in devices managed and #53 in overall ranking.

Instead of ranking MSPs merely by total revenue, MSPmentor calculates an index measurement using such metrics as overall managed services revenue, overall managed services revenue growth, percentage managed services revenue growth, managed services revenue per employee, number of devices managed, and other data points comparing fiscal 2008 to fiscal 2007. This index approach ensures small, midsize and large MSPs from around the world are recognized on the MSPmentor 100.