Friday, October 2, 2009

Should You Be Concern About SaaS Security?

At Pointivity we offer many IT services to our clients and one in particular is gaining popularity - our SaaS (Software-as-a-Service) solution. The IT industry is currently moving quickly to adopt SaaS to help customers control costs and take advantage of a shift towards the increasing availability of data and applications away from a traditional office setting. As the SaaS trend continues, there is also the growing concern over the security of SaaS delivery model versus on-premise solutions.

According to a recently article published on MessagingWire by Michael Osterman of Osterman Research, there are some misconception that the SaaS delivery model is less secure.

He points out the specific fears that decision makers have with regard to hosted/SaaS solution and went on to provide two key takeaways from his research findings:

  • Education should be priority to help decision makers understand how their on-premise infrastructure and data transmission stacks up against SaaS solutions.

  • Realize internal security procedures may be giving them a false sense of security. In many organizations, any employee can gain access to a server room or a backup tape quite easily, leaving the organization vulnerable to serious data loss.
For Pointivity we’re able to offer better security because we have access to more resources than most organizations do with their on-premise implementations. All our hosted/SaaS solutions are housed at a state-of-the-art SAS 70 (Statement on Auditing Standards No.70) Type II compliance data center, reflecting a consistent, reliable and secure operating environment to support customers worldwide. In addition, our 24x7 help desk is staffed by certified engineers that can provide both remote and onsite technical support for desktops, servers, network, routers, firewalls and other IT infrastructure.

Unlike traditional hosting providers, we bring process-specific and industry focused experience that help our clients integrate and manage their applications. Hosted in the cloud or onsite, we can assess and quantify the costs of your current technology platform then provide a complete ROI analysis using our infrastructure.

Osterman goes on to suggest that "on average, SaaS providers offer better security than most of their prospective customers because they have a) the resources to do so and b) they have much more to lose if they don’t."

We couldn’t agree more, supporting our client’s infrastructure is what we do, it’s our business and our core focus.

Do you have questions about SaaS? Are you interested to learn more about how Pointivity can transition your business into the hosted model? Contact us.


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